All information provided through the website is stored on secure servers. All payment transactions carried out through our website are encrypted. Card details and passwords are not accessible to employees, and users must keep login credentials confidential.

The system may indicate you already have an existing account using that email address. Attempt to log in as an existing customer instead.

Registered users who forget passwords should click “forgot password” to receive email reset instructions. For other technical issues, contact support@mand.sa.

Sign in and click your name in the top right corner, then select “Account Information” to update details.

Once your order has been processed, you will receive a confirmation e-mail with a tracking number. Contact customer care with your tracking number.

All orders are processed within 24 hours – Sunday to Thursday, excluding holidays.

Fees are automatically calculated during checkout. See the Shipping Policy page for details.

You must place individual orders for multiple addresses. Fees are calculated separately for each order.

Send your order number and correct address to support@mand.sa. Different country addresses may incur additional fees.

MAND utilizes priority shipping to deliver your order within 2-5 working days, though delays may occur due to circumstances beyond company control.

Contact customer care at support@mand.sa for urgent requests.

Send your order number and correct address within 24 hours to support@mand.sa. MAND is not responsible for failed deliveries if the correct address isn't provided within this timeframe.

Share photographs of the damage with support@mand.sa. We will take care of replacing or refunding your order accordingly.

Send photographs of the received order along with your order number to support@mand.sa.

Orders are processed within one working day Saturday through Thursday, excluding holidays. Delivery occurs within five working days after acceptance.

Use the search bar in the top right corner or utilize filters and categories.

Should your items be out of stock, our customer care team will notify you directly at the earliest opportunity in order to assist you with a replacement.

Once an order has been placed, it cannot be changed. However, if your order has not yet been processed and you contact support@mand.sa to request a modification, we can cancel your order free of charge.

Contact support@mand.sa with your order number and specified changes. Modifications aren't possible after dispatch.

Items cannot be added to existing orders, but customer care can help place a new order for additional items.

After placing the order, you will be sent an email informing you that your order has been received.

Orders process within one working day Saturday through Thursday, excluding holidays.

Contact customer care at support@mand.sa if you don't receive your order within 5 working days. Delays may occur during public holidays.

Mastercard, Visa, Amex, Apple Pay, mada, and STCpay.

For safety reasons, we have 3D secure protection. Please enter the code that you might have received by SMS to confirm your payment. If unsuccessful, contact support@mand.sa.

Provide your name and email to support@mand.sa to confirm payment and orders.

Contact support@mand.sa within 48 hours of receipt with description and photos. All claims submitted without proper support documents will not be eligible for re-shipment.

All replacement requests must be made within 48 hours of order receipt. Approved replacements ship to the same address or a refund is processed.

Our refund approval process takes 1-2 working days. After approval, refunds arrive within 2 weeks depending on your bank.